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Customer Service FAQ's

Our FAQ section provides answers to many of the most common questions we’re asked. If you don't find the answer to your questions here, please contact us and we'll be happy to help.

Do you sell shoes online?

At SRI Shoe Warehouse, we believe that shopping in person is the best way to browse our extensive selection and ensure the proper fit. However, you can also shop online at our sister store www.shoeflake.com.

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Do all of your stores carry the same shoes?

Not exactly. We offer a huge selection of shoes at all of our stores, but each location features local variations mixed into the inventory.

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Is your merchandise current?

At SRI, we carry current, in-season merchandise from hundreds of designer brands directly, with no middle man. This allows us to pass on significant savings to our customers.

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How can I get a coupon from SRI for my next purchase?

Sign up for our Preferred Customer mailing list, either online or in any of our stores. SRI offers special deals and promotions to our Preferred Customers throughout the year.

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Does SRI have gift cards?

Yes, SRI gift certificates are available in any amount that you’d like. Just ask a cashier on your next visit.

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Do you sell wedding shoes? If so where do I find them on your website. Thanks

At SRI, we carry a number of wedding shoes that can be dyed to match any color you desire. There are also many styles of evening shoes that are appropriate for the wedding party and the bride.

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How long before your sister website shoeflake is available to shop online?

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What is SRI's return policy?

SRI Shoe Warehouse allows returns on UNWORN merchandise within 7 days with a receipt on cash or credit card purchases.  If returned after the 7 day grace period, a store credit will be issued.  Store credits do not expire.
 

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At what sizes does your womens shoes start ?

Women's shoes are available from Size 5 through Size 12.  SRI can SPECIAL ORDER many sizes when available.  Please check with the Customer Service Desk at the store location nearest to you.

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Do you carry size 11 and 12 in womens shoes?

Yes! At SRI you can find sizes 11 and 12 in women's shoes.  If you don't see your size in the style that you like, many brands can be SPECIAL ORDERED.  Please ask at Customer Service and we will be happy to help you find just the shoe you are looking for.

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Do you carry wide widths in your athletic and casual shoes?

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our locations

RALEIGH

6031 Oak Forest Drive
Raleigh, NC 27616
(919) 872-2800

Mon - Sat 10am-9pm
Sun 12-6pm
Click here to view the map

 

BALTIMORE

300 Business Center Drive
Reisterstown, MD 21136
(410) 526-0070

Mon - Sat 10am-9pm
Sun 11am-5pm
Click here to view the map

 

GREENSBORO

3721 Battleground Avenue
Greensboro, NC 27410
(336) 294-9030

Mon - Sat 10am-9pm
Sun 12-6pm
Click here to view the map